Connor - The ISO 9001:2008 Road Movie
Driving customer satisfaction
Give your managers the leadership skills to lead their teams to achieve customer satisfaction.
Preview the full video
View the sample study guide 
Key points
Show managers:
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How to know what the customer expects
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How to achieve what the customer wants
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How to get staff buy-in
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The link between customer satisfaction and the ISO 9001:2008 standard
Training package includes:
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DVD - 29 minutes
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Guide on CD
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PowerPoint presentation
Customer feedback
Our managers are agreed that Connor is potentially one of the best managerial training packages we have ever come across. Both cleverly designed and thought provoking.
Peter Morrisson, Quality Manager, Spirex Sarco
Online learning
If you would like to deliver this video, streamed online to your staff, we can help you, simply and easily. Learn more
Pricing
UK: £495 plus VAT . Australia: $695 plus GST . Other countries: no tax
USD495.00
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