A Quality Age

Introducing quality in residential aged care

An excellent resource to show that quality is about meeting or exceeding the residents' needs and preferences.



Preview the full video

View the sample study guide


Key points

Introduces the key principles of quality through working examples from three aged care facilities.
  • Customer focus
  • Teams and teamwork
  • Measurement

Training package includes:

  • DVD - 20 minutes
  • Guide on CD

Customer feedback

The video tells us, “Quality is more than rules and regulations; it is driven from inside the organisation.”  Its clear message and practical examples give direction to aspiration for continuous improvement and is an excellent staff and management resource.
Maureen Lyster CEO Aged Care Australia


Flexible delivery formats


UK: £295 plus VAT . Australia: $295 plus GST . Other countries: no tax